LUXE SARA DELIVERY POLICY

Last Updated: 9 October 2026

1. About Our Delivery Service

At Luxe Sara, we aim to provide a reliable, convenient and transparent delivery experience for our customers.

Luxe Sara is a UK-headquartered lifestyle brand preparing to launch its first Hair and Fashion collections in Nigeria.

We are not currently accepting orders. Our delivery services will become available when our first collection officially launches.

2. Delivery Locations

Our first launch will focus on customers in Nigeria.

We intend to offer delivery to selected locations across Nigeria, subject to courier availability and our fulfilment arrangements.

The locations we can deliver to will be confirmed before orders open.

International delivery, including delivery to the United Kingdom and other countries, may be introduced as Luxe Sara grows.

3. Order Processing

Once Luxe Sara begins accepting orders, customers will be informed of the estimated time required to prepare and dispatch their purchases.

Processing times may vary depending on the product, availability and order requirements.

Orders will only be processed after payment has been successfully confirmed.

4. Delivery Times

Estimated delivery times will be displayed or communicated before customers complete their purchases.

Delivery times may vary depending on:

• The customer's location

• Product availability

• The delivery service used

• Public holidays and weekends

• Weather, transport disruptions or other circumstances beyond our reasonable control

We will make reasonable efforts to keep customers informed of significant delivery delays.

5. Delivery Charges

Delivery charges will be confirmed before customers place an order.

Charges may vary depending on the delivery destination, package size, weight and delivery method.

Customers will be informed of any applicable delivery charges before making payment.

6. Order Tracking

Where tracking is available, customers will receive tracking details or delivery updates after their order has been dispatched.

Tracking availability may depend on the delivery provider.

7. Incorrect Delivery Information

Customers should ensure that their delivery address, telephone number and other contact details are accurate when placing an order.

If incorrect information is provided, customers should contact Luxe Sara as soon as possible.

We will make reasonable efforts to assist, although changes may not be possible after an order has been dispatched.

Any additional delivery charges arising from incorrect information will be explained where applicable.

8. Delayed, Missing or Damaged Deliveries

If an order is significantly delayed, missing or arrives damaged, customers should contact Luxe Sara promptly.

We will review the issue and work with the relevant delivery provider where necessary.

Customers may be asked to provide their order number, photographs of damaged packaging or products, and other relevant details.

Any refund, replacement or other remedy will be handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

Nothing in this policy limits customers' rights under applicable law.

9. International Delivery

Luxe Sara may introduce international shipping in the future.

If international delivery becomes available, customers will be informed about applicable delivery costs, estimated delivery times and any relevant customs duties or import charges before ordering, where required.

10. Changes to Our Delivery Policy

We may update this Delivery Policy as our business develops, including changes to delivery locations, fulfilment arrangements, courier services and shipping charges.

The latest version will be available on our website.

11. Contact Luxe Sara

For delivery enquiries, please contact:

LUXE SARA

Email: luxesara00@gmail.com

WhatsApp: [ADD YOUR BUSINESS WHATSAPP NUMBER]

UK Headquarters • Launching First in Nigeria

More Than Just a Brand.